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  • How do you change the time zone on the box? How to get the Superbox to display the correct time?
    Please go through the Settings (Gear Icon) from the home page. It's under Device Preferences on the Settings. The date and time setting option should be there. Please make sure that the correct time zone is selected
  • How to add your favorite channels?
    If you want to add a favorite channel, go to the Live Channels and press the "OK" button on the remote to show the channels on the left side. From there, you can select a channel, then press and hold the "OK" button for a few seconds until the star gets highlighted. It then gets added in the favorites section. For full functionalities of the Live TV section and other apps on S2 Pro, please watch this video for visual instructions: https://www.youtube.com/watch?v=6pruPI2N2PI&t.
  • You can see the channel and show listing but the channels are all black screens, nothing loads？"
    You may reboot your SuperBOX and router. Then try to forget the network and then connect again to your Wifi network.
  • Can you install netflix on the Superbox & Tanggula Box?
    Yes, you can. You may need to go to the App Store to see if it's listed on the pre-installed apps and download from there. Otherwise, you may need to use Google Play Store. Also, you may use Aptoide TV for downloading (downloader from the App Store). We need to set an expectation that not all apps will work with SuperBOX. You are welcome to download any apps or services. However, there's no assurance that every single app would work perfectly or work at all.
  • How to place an order?
    Once you have finished adding items to your cart, click the "check out" button on the shopping bag page, and we will guide you through the checkout process.
  • Which methods of payment do you accept?
    We currently accept PayPal and all major credit cards. Upon receiving your order, we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. The pre-authorization is completed once the order has been packed and is ready to be shipped. Suppose the billing or shipping information is incorrect or incomplete. In that case, we will contact you to confirm them before your order is shipped.
  • How safe is my personal information?
    Our site uses a secure sockets layer (SSL) protocol to encrypt all personal information sent during the checkout process. We do not store any of your payment information.
  • What is the Legality?
    Yes, SuperBox is a totally legal Android TV box. Watching a stream of movies, TV shows, Sporting events won't violate U.S. copyright law. You won't encounter a law issue unless uploading, downloading, or broadcasting content to a large group.
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